Shipping policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein. The products are made in hong kong.

TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped

We offer free shipping worldwide.

The estimated delivery time is 10-15 days for standard shipping and 3-5 days for express shipping.

THE VAT IS PAID BY US, not additional cost will be paid by the customer. 

Delivery Terms

We use Yunexpress to deliver the product.

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@luxelylight.com.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@luxelylight.com with your name and order number, and we will look into it for you.

Contact email: support@luxelylight.com

Contact Phone: +40 799077854