Intellectual Property Concerns
LUXELY LIGHT respects intellectual property rights and takes substantiated concerns seriously. If you believe that a product, photograph, description or other content on luxelylight.com infringes your rights, please contact us using the details below.
Contact us
Email: support@luxelylight.com
Suggested subject: Intellectual Property Concern — [product or page name]
What to include
- Your details. Your full name, email address and, where applicable, organisation. Identify the rights holder and explain whether you are the owner or an authorised representative.
- The affected content. Provide direct links to each product or page concerned and identify the specific images, wording or product features at issue.
- The rights claimed. Describe the copyrighted work, trademark, trade dress or design you believe is protected, and identify the countries in which you claim protection.
- Supporting evidence. Include relevant links, images or documents. For registered rights, provide the registration number, jurisdiction and relevant register entry or certificate. For rights claimed without registration, explain the basis of protection and provide supporting material.
- The alleged infringement. Explain how the identified content infringes your rights. For trade dress claims, identify the particular features claimed as distinctive and nonfunctional, and explain the alleged likelihood of confusion.
- Confirmation. Confirm that you are entitled to submit the report, that the information is accurate to the best of your knowledge, and that you believe in good faith that the disputed use is not authorised by the rights holder or the law. Include your typed name or signature.
How we review reports
We review reports promptly and assess the information provided. We may request clarification or additional evidence, consult relevant suppliers or advisers, or temporarily restrict affected content while reviewing a concern.
Where a concern is substantiated, we will take appropriate corrective action, which may include updating or removing the affected content or listing. Reviewing a report or taking interim action does not constitute an admission of infringement.
Other reporting options
This page provides a direct contact route. It does not replace Shopify’s intellectual property reporting procedures or restrict anyone’s legal rights or remedies. You are not required to contact us before using other available reporting procedures.
To submit a cancellation or return request, please enter your order number (e.g., #11111L) and the email address used to place the order. If you encounter any issues submitting the form, please contact us at contact@luxelylight.com or via WhatsApp at +40 799077854.
1. To cancel your order, please contact us before the order is shipped. If you have received a shipping email with a tracking number, it means the order has already been shipped and cannot be canceled. Therefore, if you believe the package will not arrive by the date you need it, please fill out the form or contact us immediately to cancel the order before it is shipped. If it has already been shipped, you can only request a return once the package arrives at your address. Once the order cancellation is confirmed, the refund will be processed. You will receive an email confirming the cancellation and the refund amount. The refund will take 3–5 business days to process, depending on your bank.
2. For the return process you have 30 days to submit the form from the moment of delivery date, the steps are similar when filling out the form; you will receive an email with return instructions and the return address (please review our refund and return policies, where we’ve covered this information).
Once the return is confirmed via email, we will initiate the refund, and the funds will be processed within 3–5 business days from the date the refund is initiated, depending on your bank.